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CD Projekt RED will cover all physical returns of Cyberpunk 2077 out of its own pocket … until the 21st

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CD Projekt Red starts processing refund requests for various versions of Cyberpunk 2077

CD Projekt RED is committed that everyone who wants to return their physical copy of Cyberpunk 2077 will get their money, even if the shop is unwilling to do so. Even if they have to take the money out of their coffers.

A week ago CD Projekt RED released Cyberpunk 2077, and the game was unanimously received by the critics as one of the best games of the year, even of the whole generation. No one could have imagined that, a week later, they would be pulling their coffers to cover the games’ returns.

After the initial confusion, both Sony and Microsoft confirmed that they would make an exception to their digital return policy (returns of already played digital games are normally not allowed, for obvious reasons). If you purchased Cyberpunk 2077 in digital format for PS4 and Xbox One, you can contact Sony and Microsoft to get a refund.

But what about the physical format editions? That depends on each shop. And generally speaking, shops do not accept returns of games that have already been opened and used.

But CD Projekt RED intends that no one will be left without their money, even if that means covering all the cost themselves if the shop goes out of business. “We want you to know that our intention is that every owner of a physical copy, or a digital copy bought in the shop, and who has valid proof of purchase, will receive a refund. We will do this from our own pocket if necessary”.

The process, if you do not get the return of your shop, is to contact helpmerefund@cdprojektred.com, sending, of course, the ticket of purchase. However, they will only accept return requests before December 21, next Monday. After that date, they will contact all applicants again to continue with the process.

That is: if you have bought a copy of PS4 or Xbox One from Cyberpunk 2077 and you plan to give it away on the 24th for Christmas, then you will not be able to return it by this route (as they explain, it is an alternative route in case the shops are not interested, but they are the ones to be contacted first).

Remember that CD Projekt RED is working on patches and updates to fix the console experience, which today, on basic PS4 and Xbox One models, is almost unplayable. If you have PS4 Pro, Xbox One X, PS5 or Xbox Series X the game works better.

I enjoy playing games, and gaming is a passion of mine. Among my favorite games are Tears of the Kingdom, GTA, and Cyberpunk.

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