CD Projekt RED recommended asking for a refund of the PS4 and Xbox One versions of Cyberpunk 2077 due to their unpresentable condition … but no one seems to want to be held responsible for refunds.
The fiasco of the PS4 and Xbox One versions of Cyberpunk 2077 continues to complicate especially when it comes to returns. Due to the poor performance of the versions of the old consoles of the new game, CR Projekt RED recommended asking for returns, to Sony or Microsoft in case of being a digital copy and to stores in case of being a physical copy.
However, none of them seem to want to take responsibility for returns, starting with stores, which usually do not accept returns for games that have already been opened. The GAME chain of stores, for example, will not be responsible for any return (once it has been opened) by indications of the game distributor.
In digital format, CD Projekt also wanted to throw balls out and recommended contacting Sony or Microsoft directly. However, Sony refused to issue the refund. His official response right now is to wait for the patch that CD Projekt is preparing that would fix the game.
The most “official” procedure to request a refund is by writing directly to CD Projekt Red, at firstname.lastname@example.org. Regarding that, some users are noticing that the Polish studio has already stopped asking to contact Sony for returns of the PlayStation version (it does indicate it with the Xbox version).
All this suggests that Sony would have contacted CD Projekt RED to disregard the digital returns of their game (and they probably were not very friendly calls). Under the terms of PlayStation’s digital returns policy, refunds can only be made for unplayed and downloaded games, and there will be no exception for Cyberpunk 2077.
In fact, as we have seen in the message of Patrick Klepek’s tweet, the response you receive right now from CD Projekt RED if you contact the returns mail right now is to leave you waiting for new instructions, “no later than the end 2021 “.
If you have Cyberpunk 2077 on PS4 or Xbox One and you want a return, you must hurry to contact the CD Projekt RED email, as they will not process any return request after December 21 … What will happen to the copies of the game given away Christmas Day?