On December 14, CD Projekt RED commented on the almost non-playable versions of Cyberpunk 2077 on PS4 and Xbox One, promising to fix the situation with a few updates. The studio also asked disgruntled players to make a refund, including digital and disc versions of the game on consoles.
According to VICE, retail chain GameStop did not make exceptions for Cyberpunk 2077 and therefore customers are denied a refund for the game. According to the newspaper, the retailer sent out a memo to employees about the December 21 patch that should “fix most of the problems.” The management asked to redirect dissatisfied buyers directly to CD Projekt RED for refunds.
As VICE emphasized, this is the standard retailer’s refund policy and GameStop only follows its own rules – customers of other retailers like Best Buy and Wal-Mart will also be denied refunds.
How exactly CDPR intends to draw up refunds itself is not specified. GameStop did not respond to VICE’s request, and the developers did not provide additional comments to the publication, citing only an initial statement dated December 14.
Previously, VICE also posted an email that users who wrote to CDPR about the refund of Cyberpunk 2077 receive. The email indicated that Xbox users should use the refund instructions to do so, and PlayStation owners were asked to wait. Apparently, this is due to Sony’s policy, according to which the user will be able to get a refund for the game only if he has not started downloading it from the PS Store or launched in streaming mode.